IP Office Contact Center is part of the Avaya Contact Center Solutions for IP Office aportfolio. IP Office Contact Center is a fully integrated contact center specifically built to address the full scope of IP Office and its addressable market. IP Office Contact Center is scalable from 1 – 100 agents to meet the market needs of IP Office customers requiring skills based routing, call recording, and multichannel (chat, email, outbound) capabilities.
Leverage Blended Omnichannel Capabilities to Increase the Value of Each Customer Interaction
Maximize the value of every interaction by delivering consistent, personalized service while identifying cross-sell and up-sell opportunities.
Deploy fast with minimal disruption. Be up and servicing customers in as little as a few hours.
Meet your deployment requirements with flexible options, including Cloud and appliance.
Historical and Real-time monitoring that delivers real-time information into business operations, enabling you to analyze data and make immediate adjustments as needed to maximize availability and service
Expand the solution as your business grows. Start with voice and add multimedia channels without adding hardware.
Use easy supervisor and agent desktop interfaces to foster fast end user adoption.
Gain more value through native integrations with Salesforce.com and SAP CRM applications.
Route customer inquiries to the employee who is best qualified to handle them. Voice and self-service options that permit customers to serve themselves.
Targeted multichannel outbound voice campaigns that can help employees be more productive and can be a great resource to upsell and increase revenue during periods of low inbound customer interaction activity.
Connect Avaya Workforce Optimization Select to your IP Office Contact Center deployment to get enterprise-grade voice and non-voice recordings, desktop screen captures, quality management, live monitoring, and agent coaching plans.
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